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Returns Policy

:: Returns Policy ::

 

 

 

Return Instructions 
 
(Please read the Return Policy prior to returning your purchase from Pricego.org)
- Place the manufacturer's box into a shipping carton.
- Please do not place stickers or shipping labels on the original manufacturer's package ($15 fee)
- For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.
 
Your Name
Your Address
Your City, State, Zip
Pricego.org
RMA# __________
412 Ocean Avenue #6
Brooklyn, NY 11226


For Any Query regarding our return policy you can mail us :
Sales@Pricego.org

Click here to download our most up to date RMA form 

 

PLEASE NOTE, we do not deal with returns for new phones unless the phone was DOA and must be reported to us within 7 days of receiving the phone.

New Phones must be returned to the original manufacture for any issues or defects if any via the numbers below:

T-mobile: 1-800-T-MOBILE

Motorola: 1-866-289-6686 (US) | 00-44- 8709010555 (UK) | (65) 6481 2000 (Singapore)

LG Electronics : 1-800-243-0000 | 1-800-793-8896 | 0870 873 5454 (U.K)

Samsung : 1-800-SAMSUNG | 1-888-987-4357 | 00 44 870 601 0309

Sony Ericsson : 1-866-766-9374 | 1-800-374-2776 | 00-44-870 899 0000

 


 

THE CUSTOMER AGREES TO BE BOUND BY THIS RETURN POLICY
 
RETURN POLICY
  • No returns will be accepted without an RMA number. Any merchandise returned without an RMA form & number will be refused and sent back to the customer at customer's own expense.
  • An RMA number is your 4 or 5 digit order number and the product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories.
  • Product must be 100% complete with all original box(es) and packaging materials, have original UPS codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
 Cell phones : If you choose to return an unwanted unit (cell phones only) for a refund, we will offer refund for the price of the product - 20% restocking fee, the shipping and handling charges are non refundable.
 

Water Damage: We will not grant any returns or refunds due to water damage on the phone or any accessories. If your phone has been dropped in water, or has been in contact with water, the phone has a water sticker and will show red once water has been in contact.

Warranty is void if the water sticker is removed from the phone.

 
REPLACEMENT AND EXCHANGES
  • All Replacements and Exchanges can be processed only within 7 days from when you receive your product.
  • All Returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories.
  • DEFECTIVE items can be returned directly to Pricego.org within a 7 day period of receipt of merchandise. If the customer receives a defective phone or item they must contact us within 7 days for instructions on returning their item for an exchange.
  • If a new phone is received defective,
  • All NON-DEFECTIVE returns are subject to a 20% Penalty.
  • Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 20% restocking fee and additional charges may be assessed for Products returned with any missing parts and/or accessories. After 14 day period, all manufacturers’ warranties apply.
  • The Customer pays shipping for all returns to Pricego.org.
  • Pricego.org recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since Pricego.org will not be responsible for any damages to the returning shipments.
  • Expected turn-around-time for all exchanges is 4 business days from the day we receive the product back. Although Pricego.org will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process.
  • For replacements, Pricego.org ships back to the Customer via Ground service in the continental US.
  • All claims for shortage, manufacturer's defects, or shipment error must be made within the first 7 days of arrival.
  • RMA number must be visible on all return shipment’s label or may be refused and returned back to you. A copy of the invoice must be included in returning package.
  • Shipping charges are non-refundable.
  • For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
  • Physical damage will void all warranties.
  • Under no condition will Pricego.org cross-ship any item.
  • Pricego.org reserves the right to swap with the equivalent product for all replacements and exchanges in the event Pricego.org is in unable situation to supply with the same products.
  • 20% restocking fee applies to any cancelled order that has been shipped from our warehouse.
     

DEFECTIVE CELLULAR PHONES RETURN POLICY.

Dead-on-arrival merchandise is exchangeable provided that the unit has less than thirty minutes and is within a period of seven days from the date of the received delivery. The item must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories.

Pricego guarantees the voice feature of the phone to work 100% with support. Pricego is not responsible for the settings of the phones browser, Email, MMS, SMS, GPRS, WAP, Picture sending or any other network related setup other than the voice feature. If you setup the phone properly, you will have all the feature working on the phone.

For additional setup instruction please contact your current phone service provider or look for instruction on www.howardforum.com. There will be no refund or exchange if you are unable to setup the browser, mms, sms, gprs, wap or any other internet related setup except the voice feature.

If you make a purchase and the product does not receive service in your area, we will offer refund for the price of the product - 20% restocking fee .

 
  
PLEASE NOTE:
  • Before returning any product us, you first MUST remember your order number is your RMA number. Any returns mailed to us without a pre-approved RMA may be refused without notice and automatically returned.
     
  • Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition.
     
  • Promotion Items: All promotion items should be returned with original packaging. Returns received without these items will result in a deduction of advertised price of the promotion item at the time of purchase.

 
MISSING ITEMS STANDARD PRICING
 
  • Damaged box, stickers or labels on box, or missing inside shell packaging:
  • $10.00

     

  • Missing Headset:
  • $13.00

     

  • Missing Battery:
  • $38.00

     

  • Missing Manual/CD:
  • $10.00

     

  • Missing SD Card:
  • $38.00

     

  • Missing Charger
  • $10.00

     

(Package contents differ with each item hence the accessories listed above may or may not be included in your package)